SHIPPING & RETURNS
SHIPPING POLICY
At Peaceful Presents, we are committed to providing our customers with free and efficient shipping services. Here you will find all important information about our shipping terms.
Extra Costs: Shipping price depends on the destination.
Customer Focus: Our focus is to offer you efficient delivery.
Order and Processing Procedure: Order Cut-off Time: Order cut-off time: 23:00 (GMT+01:00) Central European Standard Time (Oslo).
Processing Time: Orders are typically processed within 1 to 2 business days, and this process is carried out Monday to Friday.
Shipping Time: Once shipped, delivery usually takes 7-12 business days. Shipping occurs from Monday to Friday.
Possible Delays: We strive for prompt delivery, but factors such as weather or holidays may cause delays. Customers will be informed of such circumstances.
Availability: Shipping is currently possible in Europe.
Shipping Service Provider: Collaboration with our own delivery system. We use our own delivery system for reliable and timely deliveries.
Order Status Tracking: Customers can view the delivery status of their
order via a tracking number in the shipping confirmation.
RETURN & EXCHANGE POLICY
Return Period: 30 days from the delivery date.
Processing Time for Refunds: 10 business days from the receipt of the return.
Restocking Fee: None.
Full Return Address: To know the actual return address, please contact us at peacefulpresentsshop@gmail.com. At Peaceful Presents, we value our customers' satisfaction and strive to ensure a transparent and fair return process. This policy is intended to inform you about our procedures for returning products and requesting refunds.
Return Period: Returns are accepted within 30 days from the delivery date.
Eligibility for Returns: We accept returns under the following circumstances:
Order Cancellation: You may cancel your order before it has been shipped. Once your order has been shipped, it cannot be canceled.
Damage on Arrival: If your product arrives damaged, please contact us immediately. We will provide you with instructions on how to proceed with the return.
Manufacturing Defects or Malfunctions: If you discover issues with the manufacturing or functionality of your product, please contact us. We will offer a solution, either replacement or refund.
Regretful Purchase: If you regret your purchase, you can return the product in its original condition within 30 days of delivery. You are responsible for the return shipping costs.
Exchanges: If you wish to exchange the product, please contact us. We will provide you with instructions on how to make the exchange.
Received Incorrect Product: If you receive the wrong product, please contact us immediately. We will arrange a prompt solution.
Initiate a Return: Follow these steps to start a return:
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Contact Us: Send an email to peacefulpresentsshop@gmail.com with your order number and the reason for the return. If applicable, please include clear pictures of any damages or issues.
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Return Eligibility: Our customer support team will respond with instructions on how to return the product.
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Return Shipping: Send the product to the specified address. Ensure the product is securely packaged to avoid damage during transit.
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Inspection and Processing: Once we receive the returned product, we will inspect it for condition and reason for return. We will process the refund or exchange accordingly.
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Refund Process: Refunds will be issued in the same method as the original payment.
Important Note: We commit to a fair and transparent return process based on the delivery date, not the purchase date. If you have any questions or comments, please contact our customer service team.